Refund policy

RETURN & REFUND POLICY

Amavi Botanica - United Kingdom

Effective Date: 1 November 2025 Last Updated: 29 October 2025

🇬🇧 OUR COMMITMENT

At Amavi Botanica, we are committed to your satisfaction. We understand that purchasing fragrance online requires trust, and we want you to feel confident in your purchase.

📦 RETURN POLICY

30-Day Return Window

You have 30 days from the date you receive your order to request a return if you are not completely satisfied with your purchase.

To be eligible for a return, your item must:

  • Be unopened and unused

  • Be in its original packaging with all seals intact

  • Include proof of purchase (order confirmation or receipt)

Items NOT Eligible for Return

Due to hygiene and safety regulations for cosmetic products in the UK, we cannot accept returns for:

❌ Opened bottles or testers❌ Used or partially used products❌ Products with broken seals❌ Products without original packaging❌ Products damaged due to misuse or improper storage

Exception: If the product arrives damaged, defective, or incorrect, please contact us immediately (see Damaged or Defective Products section below).

💷 REFUND POLICY

How Refunds Work

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5-7 business days

  • Refund will be issued to your original payment method

  • You will receive an email confirmation once processed

Refund Amount:

  • Full product price refunded

  • Original shipping costs are non-refundable

  • Return shipping costs are the customer's responsibility (unless the product is damaged, defective, or incorrect)

Refund Timeline

  • Processing: 5-7 business days after we receive your return

  • Bank processing: Additional 3-5 business days (depending on your bank)

  • Total: Approximately 10-14 business days from return receipt to refund in your account

📬 HOW TO RETURN AN ITEM

Step 1: Contact Us

Email us at [your email address] within 30 days of receiving your order with:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or defective)

Step 2: Wait for Approval

We will review your request and respond within 24-48 hours with:

  • Return authorization (if approved)

  • Return address

  • Instructions

Step 3: Ship Your Return

  • Pack the item securely in its original packaging

  • Include your order number inside the package

  • Ship to the return address provided

  • Use tracked shipping (we recommend Royal Mail Tracked)

  • Keep your tracking number for your records

Step 4: Receive Your Refund

Once we receive and inspect your return, we will process your refund within 5-7 business days.

🚨 DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or incorrect, we will make it right.

What to do:

  1. Contact us immediately (within 7 days of delivery)

  2. Email [your email address] with:

    • Your order number

    • Description of the issue

    • Clear photos of the damage or defect

    • Photos of the packaging (if damaged in transit)

We will:

  • Provide a full refund OR send a replacement (your choice)

  • Cover all return shipping costs

  • Process your claim within 24-48 hours

🔄 EXCHANGES

We do not currently offer direct exchanges. If you would like a different product:

  1. Return your original item (following our return process)

  2. Place a new order for the item you prefer

This ensures faster processing and availability.

📦 PRE-ORDER CANCELLATIONS

Lanzarote Sunset Limited Edition

Before Shipping (before 20 November):

  • You may cancel your pre-order for a full refund (including shipping)

  • Contact us at [your email address] with your order number

  • Refund processed within 3-5 business days

After Shipping (after 20 November):

  • Standard return policy applies (unopened items only)

  • Original shipping costs are non-refundable

🌍 INTERNATIONAL ORDERS

This policy applies to UK orders only.

For international orders, please note:

  • Return shipping costs are the customer's responsibility

  • Customs fees and duties are non-refundable

  • Return processing may take longer due to international shipping

🛡️ YOUR CONSUMER RIGHTS (UK)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your product, for any reason.

However:

  • This right does not apply to sealed cosmetic products (including perfumes) that have been opened or unsealed after delivery, due to hygiene and safety reasons.

  • If your product is unopened and sealed, you may return it within 14 days for a full refund (excluding original shipping costs).

Under the Consumer Rights Act 2015:

  • If your product is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.

📞 CONTACT US

If you have any questions about our Return & Refund Policy, please contact us:

Email: amavibotanica@gmail.com Response Time: Within 24-48 hours Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

⚖️ POLICY UPDATES

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

✨ OUR PROMISE

At Amavi Botanica, we stand behind the quality of our products. If you experience any issues, we are here to help.

Thank you for choosing Amavi Botanica.

Questions? Contact us at amavibotanica@gmail.com

This policy complies with UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.