Shipping policy
SHIPPING & DELIVERY POLICY
Amavi Botanica - United Kingdom
Effective Date: 15 January 2026
Last Updated: 15 January 2026
📦 SHIPPING LOCATIONS
We currently ship to:
- United Kingdom (all regions)
- Spain (all regions)
We do not ship to other countries at this time.
💷 SHIPPING COSTS
United Kingdom:
- Standard Delivery: £3.95
Spain:
- Standard Delivery: €4.95
Shipping costs are calculated automatically at checkout based on your delivery address.
🚚 DELIVERY TIMES
United Kingdom:
- Standard Delivery: 3-5 business days from dispatch
- Orders are processed within 1-2 business days
Spain:
- Standard Delivery: 5-7 business days from dispatch
- Orders are processed within 1-2 business days
Business days: Monday - Friday (excluding UK and Spanish public holidays)
📍 ORDER PROCESSING
- Orders placed before 2:00 PM GMT are processed the same business day
- Orders placed after 2:00 PM GMT are processed the next business day
- Weekend orders (Saturday/Sunday) are processed on Monday
- You will receive an order confirmation email immediately after purchase
- You will receive a shipping confirmation email with tracking information once your order is dispatched
📦 TRACKING YOUR ORDER
- All orders include tracking
- You will receive a tracking number via email once your order ships
- Track your order through the carrier's website using your tracking number
- Tracking updates may take 24-48 hours to appear after dispatch
🏠 DELIVERY ADDRESS
- Please ensure your delivery address is accurate and complete
- We are not responsible for orders delivered to incorrect addresses provided by you
- If your order is returned due to an incorrect address, you may be charged for re-shipping
- We deliver to residential and business addresses
- PO Boxes: We can deliver to PO Boxes in the UK
⏰ DELIVERY DELAYS
While we strive to deliver on time, delays may occur due to:
- Courier delays
- Weather conditions
- Customs processing (for international orders)
- Public holidays
- Events beyond our control (force majeure)
We are not liable for delays caused by third-party carriers or circumstances beyond our control.
If your order is significantly delayed, please contact us at amavibotanica@gmail.com
🌍 INTERNATIONAL SHIPPING (Spain)
Customs & Duties:
- Orders shipped to Spain may be subject to customs fees, duties, or taxes
- These fees are the responsibility of the customer
- We are not responsible for customs delays or additional charges
Delivery Times:
- International delivery times are estimates and may vary
- Customs processing can add additional time to delivery
📦 PRE-ORDERS
Limited Edition Products (e.g., Lanzarote Sunset):
- Pre-order shipping dates are specified on the product page
- You will be notified via email when your pre-order ships
- Pre-order items ship separately from regular orders
🚨 LOST OR DAMAGED PACKAGES
Lost Packages:
-
If your tracking shows "delivered" but you haven't received your order, please:
- Check with neighbors or building reception
- Verify the delivery address
- Contact us at amavibotanica@gmail.com within 7 days
Damaged Packages:
- If your order arrives damaged, please contact us immediately (within 7 days of delivery)
- Provide photos of the damaged packaging and product
- We will arrange a replacement or full refund
📧 CONTACT US
If you have any questions about shipping or delivery, please contact us:
Email: amavibotanica@gmail.com
Response Time: Within 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
⚖️ POLICY UPDATES
We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
Thank you for choosing Amavi Botanica.
This policy complies with UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.